Consumer Affairs Department Pushes Digital Reforms to Speed Up Consumer Justice in Eastern States

• Regional Workshop on Consumer Protection for Eastern States held in Patna on 13 January 2026 by the Department of Consumer Affairs (DoCA), Ministry of Consumer Affairs, Food & Public Distribution.
• Convened stakeholders from Bihar, West Bengal, Jharkhand and Odisha to push e-Jagriti, NCH 2.0, reduce case pendency, and tackle dark patterns under the Consumer Protection Act, 2019.
• Tests UPSC themes of digital governance, consumer rights, federal coordination, regulation of e-commerce.