PARLIAMENT QUESTION: CENTRALIZED PUBLIC GRIEVANCE REDRESS AND MONITORING SYSTEM

• CPGRAMS is the Government of India's online platform for citizens to lodge grievances against any Central Ministry/Department/State Government on service delivery.
• Administered by the Department of Administrative Reforms & Public Grievances (DARPG), Ministry of Personnel, PG & Pensions.
• Frequently tested in Prelims (governance schemes) and Mains GS-II (citizen charters, e-governance, accountability).