Strengthening Passenger Facilitation in Indian Aviation

• Passenger facilitation refers to a bundle of regulatory directions and welfare initiatives by the Ministry of Civil Aviation (MoCA) and DGCA to enhance ease, transparency, and affordability of air travel.
• India is now the third-largest domestic aviation market globally; Indian airports handle over 5 lakh passengers daily.
• Relevant for GS-II (Govt. policies) and GS-III (Infrastructure/Transport) — links UDAN, consumer rights, and regulator (DGCA) functions.