PARLIAMENT QUESTION: DIGITAL GRIEVANCE REDRESSAL THROUGH CENTRAL PLATFORMS

• CPGRAMS = Centralised Public Grievance Redress and Monitoring System; flagship 24×7 online platform of DARPG, Ministry of Personnel, PG & Pensions linking all Central Ministries/Departments and States/UTs.
• Subject of a Lok Sabha/Rajya Sabha reply dated 18 March 2026 disclosing grievance volumes (1.11 crore over 2021–Feb 2026) and disposal performance.
• Relevant for GS-II governance / e-governance / citizen charter themes and Prelims facts on schemes & ministries.