RBI Strengthens Framework on Unauthorised Electronic Banking Transactions

• RBI is revising its 2017 Customer Liability Framework on unauthorised electronic banking transactions, issuing draft Amendment Directions on 06 March 2026 for public consultation until 06 April 2026.
• Introduces a compensation mechanism for small-value frauds, a one-year pilot, expanded AI-driven fraud analytics, mule-account safeguards and financial-literacy push.
• Relevant for UPSC under GS-III (Banking, Cyber Security, Digital Economy) and GS-II (Consumer Protection / Governance).