Minister of State (PP) Dr Jitendra Singh launches the CPGRAMS AI-enabled Voice 'Chatbot' ‘Samadhan Didi’; terms it as Democratization of Public Grievance Mechanism in India

• Samadhan Didi is an AI-enabled voice chatbot integrated into CPGRAMS (Centralised Public Grievance Redress and Monitoring System), allowing citizens to lodge grievances by speaking in their native language without knowing the relevant Ministry/Department.
• Launched by MoS (PP) Dr Jitendra Singh on 30 May 2026; positioned as the "Democratization of Public Grievance Mechanism" under the Whole-of-Nation Approach.
• Built by DARPG (Department of Administrative Reforms & Public Grievances) with Bhashini (MeitY's National Language Translation Mission), hosted on secure government infrastructure.
• Examinable across GS-II (Governance, e-Governance, Citizen Charter) and GS-III (IT applications).