e-Jagriti Wins Silver Award at National Awards for e-Governance 2026

• e-Jagriti is the unified, AI-powered digital grievance redressal platform of the Department of Consumer Affairs (DoCA) under the Ministry of Consumer Affairs, Food & Public Distribution, operating the Consumer Commissions ecosystem (NCDRC, State & District Commissions).
• Won the Silver Award under Category I – Government Process Re-engineering by Use of Technology for Digital Transformation at the National Awards for e-Governance (NAeG) 2026, conferred by DARPG.
• Relevant for Prelims (schemes/awards), GS-II (Governance, e-Governance, consumer rights) and GS-III (technology in service delivery).