UPSC Prelims Practice Questions — Year-End Review 2025: Driving Digital Justice, Consumer Trust and Quality in India’s Marketplace
Q1. The e-Jagriti platform, launched on 1 January 2025, was created by consolidating several legacy IT systems of the consumer grievance-redressal ecosystem. Consider the following:
1. CONFONET (Computerisation and Computer Networking of Consumer Forums)
2. e-Daakhil (online complaint-filing portal)
3. OCMS (Online Case Monitoring System)
4. e-Sakshya (electronic evidence collection application)
Which of the above is/are correctly identified as systems integrated into e-Jagriti?
- CONFONET (Computerisation and Computer Networking of Consumer Forums)
- e-Daakhil (online complaint-filing portal)
- OCMS (Online Case Monitoring System)
- e-Sakshya (electronic evidence collection application)
- A. 1, 2 and 3
- B. 1 and 4
- C. 2, 3 and 4
- D. 1, 2, 3 and 4
Q2. Consider the following statements comparing e-Jagriti with the systems it replaced:
1. e-Jagriti became operational nationwide on 1 January 2025, whereas its predecessor e-Daakhil had been introduced as an online complaint-filing facility in 2020.
2. Unlike the fragmented legacy systems it replaced, e-Jagriti is a single unified platform serving the District, State and National consumer commissions.
3. e-Jagriti is currently live only at the National Commission (NCDRC) and is yet to be extended to the State and District Commissions.
Which of the statements given above is/are correct?
- e-Jagriti became operational nationwide on 1 January 2025, whereas its predecessor e-Daakhil had been introduced as an online complaint-filing facility in 2020.
- Unlike the fragmented legacy systems it replaced, e-Jagriti is a single unified platform serving the District, State and National consumer commissions.
- e-Jagriti is currently live only at the National Commission (NCDRC) and is yet to be extended to the State and District Commissions.
- A. 1 and 2 only
- B. 1 and 3 only
- C. 2 and 3 only
- D. 1, 2 and 3
Q3. Under the Consumer Protection Act, 2019, the Central Consumer Protection Authority (CCPA) is best described as which one of the following?
- A. An executive authority empowered to regulate matters relating to violation of consumer rights, unfair trade practices and misleading advertisements
- B. The apex quasi-judicial commission that hears appeals against orders of the State Consumer Commissions
- C. An advisory council, chaired by the Union Minister, that promotes and protects consumer rights
- D. A statutory tribunal set up exclusively for pre-litigation mediation of consumer disputes
Q4. Under the Consumer Protection Act, 2019, a complaint in which the value of the goods or services paid as consideration exceeds ₹2 crore is entertained in the first instance by which one of the following?
- A. The National Consumer Disputes Redressal Commission (NCDRC)
- B. The State Consumer Disputes Redressal Commission
- C. The District Consumer Disputes Redressal Commission
- D. The Central Consumer Protection Authority (CCPA)
Q5. In the context of the National Consumer Helpline (NCH), the 'Convergence Programme' refers to which one of the following?
- A. An arrangement under which over 1,000 partner companies engage with the NCH to resolve consumer grievances directly at the pre-litigation stage
- B. The integration of the NCH's telephone lines with the e-Jagriti case-filing portal
- C. The AI-enabled multilingual chatbot that converges consumer queries across 17 languages
- D. A scheme merging all State-level consumer helplines into a single national toll-free number
Q6. The National Consumer Helpline (NCH) and its NCH 2.0 upgrade are operated by which one of the following?
- A. The Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution
- B. The Department of Food and Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution
- C. The Department of Consumer Affairs, Ministry of Commerce and Industry
- D. The Department of Telecommunications, Ministry of Communications
Q7. As reflected in the 2025 stock-take of BIS activities, the total number of districts of India covered under mandatory hallmarking of gold jewellery stood at:
Q8. With reference to BIS quality-assurance developments in 2025, consider the following:
1. Voluntary hallmarking of silver jewellery and articles commenced with effect from 1 September 2025.
2. HUID marking has been made mandatory for any silver article that is hallmarked.
3. A new BIS Indian Standard for incense sticks (agarbatti) was released during 2025.
4. Mandatory hallmarking was extended for the first time to platinum jewellery in 2025.
Which of the above is/are NOT correct?
- Voluntary hallmarking of silver jewellery and articles commenced with effect from 1 September 2025.
- HUID marking has been made mandatory for any silver article that is hallmarked.
- A new BIS Indian Standard for incense sticks (agarbatti) was released during 2025.
- Mandatory hallmarking was extended for the first time to platinum jewellery in 2025.
- A. 1 and 2
- B. 2 and 3
- C. 3 only
- D. 4 only
Q9. In the Legal Metrology (Packaged Commodities) Second Amendment Rules, 2025 relating to pan masala, the 'Retail Sale Price (RSP)' that must now be printed on all packs is best understood as:
- A. The maximum price, inclusive of all taxes, at which the packaged commodity may be sold to the ultimate consumer
- B. The ex-factory price declared by the manufacturer before the levy of GST
- C. The price at which the manufacturer sells the commodity to wholesale dealers
- D. The minimum price fixed by the Government below which the commodity may not be sold
Q10. The 2025 amendments mandating Retail Sale Price on pan masala packs and proposing country-of-origin filters on e-commerce imports were made under which one of the following?
- A. The Legal Metrology Act, 2009, through amendments to the Legal Metrology (Packaged Commodities) Rules, 2011
- B. The Consumer Protection Act, 2019, through the e-Commerce Rules made thereunder
- C. The Bureau of Indian Standards Act, 2016
- D. The Standards of Weights and Measures Act, 1976
Q11. As per the 2025 Year-End Review, the Union Cabinet Minister heading the Ministry of Consumer Affairs, Food and Public Distribution was:
- A. Shri Pralhad Joshi
- B. Shri B.L. Verma
- C. Shri Piyush Goyal
- D. Shri Ashwini Vaishnaw
Q12. As part of the National Test House (NTH) modernisation reported for 2025, consider the following new facilities:
1. An Electric Vehicle Testing Facility at NTH (Eastern Region), Kolkata.
2. A Drone Testing Facility at NTH (Northern Region), Ghaziabad.
3. A Chemical Testing Laboratory at NTH (Northern Region), Ghaziabad.
4. A Semiconductor Fabrication Facility at NTH, Chennai.
Which of the above is/are correctly identified?
- An Electric Vehicle Testing Facility at NTH (Eastern Region), Kolkata.
- A Drone Testing Facility at NTH (Northern Region), Ghaziabad.
- A Chemical Testing Laboratory at NTH (Northern Region), Ghaziabad.
- A Semiconductor Fabrication Facility at NTH, Chennai.
- A. 1, 2 and 3
- B. 1 and 4
- C. 2 and 3 only
- D. 1, 2, 3 and 4