UPSC Prelims Practice Questions — Minister of State (PP) Dr Jitendra Singh launches the CPGRAMS AI-enabled Voice 'Chatbot' ‘Samadhan Didi’; terms it as Democratization of Public Grievance Mechanism in India

Q1. As reflected in the DARPG monthly CPGRAMS reports of 2025, the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) integrates approximately how many Central Ministries, Departments and Organizations?

  • A. 52
  • B. 72
  • C. 92
  • D. 112

Q2. CPGRAMS is administered by the Department of Administrative Reforms and Public Grievances (DARPG), which functions under which one of the following Union Ministries?

  • A. Ministry of Home Affairs
  • B. Ministry of Electronics and Information Technology
  • C. Ministry of Personnel, Public Grievances and Pensions
  • D. Ministry of Corporate Affairs

Q3. In launching 'Samadhan Didi', the Minister described it as the 'Democratization of the Public Grievance Mechanism'. In this context, the phrase most precisely refers to:

  • A. Transferring the power to redress grievances from Central Ministries to elected local self-government bodies
  • B. Enabling any citizen to lodge a grievance by simply speaking in their own language, without needing procedural or departmental knowledge
  • C. Allowing citizens to vote on the priority order in which pending grievances are resolved
  • D. Making the outcome of every grievance publicly available for open review by other citizens

Q4. Within the CPGRAMS 10-Step Reforms, the 'NextGen CPGRAMS' project most precisely denotes:

  • A. A technology upgradation of the CPGRAMS platform incorporating AI-enabled features and a redesigned citizen interface
  • B. A new appellate tribunal set up to hear grievances left unresolved by Central Ministries
  • C. A cadre of specially recruited officers deployed exclusively to redress pension grievances
  • D. A statutory charter guaranteeing a fixed monetary compensation for delayed grievance redressal

Q5. The Intelligent Grievance Monitoring System (IGMS) 2.0, which introduced Artificial Intelligence capabilities to CPGRAMS, was implemented following an MoU with DARPG chiefly by which one of the following institutions?

  • A. IIT Delhi
  • B. IIT Kanpur
  • C. IIT Madras
  • D. Indian Institute of Science (IISc), Bengaluru

Q6. In the context of the IGMS 2.0 rollout, the 'Tree Dashboard' most precisely refers to:

  • A. An automated analysis tool giving tabular analysis of grievances filed and disposed, state-wise, district-wise and ministry-wise
  • B. A geo-tagged map showing the locations of physical grievance-receipt kiosks across districts
  • C. A hierarchical roster listing every Grievance Redressal Officer by seniority
  • D. A public ledger recording the environmental afforestation projects filed on CPGRAMS

Q7. As of 2025, Dr Jitendra Singh holds the rank of Minister of State (Independent Charge) — as distinct from Minister of State attached to the Prime Minister — for which one of the following?

  • A. Prime Minister's Office
  • B. Ministry of Science and Technology
  • C. Department of Atomic Energy
  • D. Department of Space