Cash memo
Also called: Bill · Topic: Consumer Rights and Consumer Protection · NCERT: Class 10, Ch 5 "Consumer Rights"
Meaning
A cash memo, or bill, is the seller's written receipt for a purchase. It shows what was bought, from whom, when and at what price. In a consumer case it is the main evidence that the buyer actually made the purchase. NCERT lists it as a limit of the consumer movement: cash memos are rarely issued, so collecting evidence is hard. This is why insisting on a bill is a basic consumer duty.
Example
Arita bought a wall clock that turned out to be defective. The dealer ignored her complaints. At the District Commission she produced the bill and the warranty card. The dealer was then ordered to replace the clock free of cost.
Don't confuse with
- Warranty card: a warranty card is the maker's promise to repair or replace the product within a set period. A cash memo proves the sale itself. Buyers usually need both.